Customer service

A real team answering tickets in your brand voice.

< 2 HR

AVG RESPONSE

96%

CSAT

8k+

TICKETS / MO

[ 01 / DETAIL ]

Outsourced support usually means a script and a ticket SLA. Ours doesn't. The agents on your account know the warehouse, know your SKUs, and can pull up a tracking number, reroute a shipment, or pick a replacement off the shelf without escalating to ops. Average response under two hours during business days.

02.

CAPABILITIES — WHAT WE DELIVER

01.Email, chat, and social — brand-voice trained
02.Order modifications and address corrections
03.Returns authorization + refund handling
04.Lost-package claims with carriers
05.Tier-1 sizing, product, and how-to questions
06.Daily and weekly reporting on volume + sentiment

03.

WORKFLOW — HOW IT RUNS

CHANNELS: Email · chat · social · phone
RESPONSE: Under 2 hours business day
PLATFORMS: Gorgias · Zendesk · Shopify Inbox
COVERAGE: Mon–Fri · 9am–5pm PT

[ NEXT / CONTACT ]

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