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Customer Service and Returns : ProductsGo will provide customer service via email and phone support in timely and reputable manner.
Based on established rules, we will provide customers with the answers, solutions and resolutions based on
these rules. ProductsGo will handle and process all customers’ return packages.

Merchant Account Chargeback Claims: Chargebacks are formal complaints submitted to the credit card
company from the customer for their purchase dispute. ProductsGo staff will handle all chargeback claims
from the merchant processor if merchant processing access and authority is allowed to ProductsGo. We
would process all claims in a timely manner and put forth reasonable effort to win all claims.